Working with Difficult & Resistant Staff

  • Title:Working with Difficult & Resistant Staff
  • Author:John Eller, Sheila Eller
  • Publication Date:2011
  • Grade Level:K-12
  • ISBN:9781935542070
  • Publisher:Solution Tree

To move forward in the school-improvement process, school leaders must address the behaviors of difficult and resistant staff members while sending the message that a few people cannot halt change. Understanding what causes people to become difficult or resistant is an important foundation to have as a leader, but knowing how to respond to such people is even more important. Working with Difficult & Resistant Staff provides busy practitioners with practical strategies to counteract negative behaviors immediately. Armed with new insights into the motivations and methods of oppositional staff, readers will be able to proactively build consensus and monitor staff conditions to maximize the success of new initiatives.

Working with Difficult & Resistant Staff includes helpful scenarios based on real-world experiences of principals and other school leaders. Readers will be able to identify the different kinds of resistant individuals—underminers, contrarians, on-the-job retirees, resident experts, and more—and to confront and manage each type of behavior so that all staff can thrive in a focused, positive, collaborative environment.


  • Uses bullet points, checklists, and brief descriptions to assist busy school leaders in finding solutions fast
  • Offers authentic stories and specific insights to show exactly how to address each situation
  • Provides helpful planning exercises and templates for principals
  • Includes reflective leadership questions to extend the learning
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